Social distanced walking along the Larapinta Trail |  <i>#cathyfinchphotography</i>
Stress Free Booking$0 deposit & flexible cancellation termsLearn More

Stress Free Booking

Book now > Pay Later, and enjoy our flexible cancellation terms

Ready to pack your bags and head back to the great outdoors?! While various state borders are planned to begin opening soon we understand that there is still uncertainty. That's why we are offering you peace of mind with our Stress Free Booking policy, which includes a $0 deposit and flexible cancellation terms valid on selected trips marked with 'Special Offer'.

0U3A2860 |  <i>#cathyfinchphotography</i>

BOOK NOW > PAY LATER

Our ‘Book now, Pay later’ offer is designed to ensure there is no financial risk to you with zero deposit fees when you book on one of our active Australian trips. 

Simply select your trip and departure date, click 'Book now' on trips marked with 'Special Offer', fill in your details and we'll be in touch when border restrictions are eased and your trip becomes operable.

View full terms and conditions.
0U3A0641 |  <i>#cathyfinchphotography</i>

FLEXIBLE CANCELLATION TERMS

If you are directly prevented from attending the trip due to a COVID-19 Government restriction or border closure* the following flexible cancellation terms are available.

Up until 15 days before your trip departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** that can be put toward a future departure within 18 months of your original departure date. 
 

Trekkers getting a pose on in front of the rapids |  <i>Michele Eckersley</i>
Within 14 days of departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** less a $200 administration fee, that can be put toward a future departure within 18 months of your original departure date. 
 
It's important to remember that all other terms and conditions remain as per the terms and conditions on our website, agreed to at the time of booking, including payment terms and cancellations for change of mind or any other reason apart from government restrictions which are associated with the pandemic will be subject to our standard terms and conditions. 


IMPORTANT NOTE ABOUT FLIGHT BOOKINGS: Check the terms and conditions of any airline bookings that you are making very carefully. We will not be responsible for airline schedule changes, cancellations or fare increases should your tour not proceed. 

*A government travel restriction is official government advice or restrictions associated with the pandemic in respect of border restrictions or closures and quarantine requirements. The restriction or closure must be active during the scheduled departure date of your trip. If there are restrictions or closures in place with no prescribed end date the restriction will be deemed to impact your departure if it is still in place 60 days prior to the departure date. 
 
**Some trips will require the payment of non-refundable costs at the time of booking which will be advised at that time if applicable to your booking. These non-refundable costs are excluded from the offer and may be forfeited in the event of cancellation for any reason including government restrictions. 


 

OUR COVID-19 SAFETY MEASURES

We have introduced a range of new safety measures into our operations that address risk minimisation around COVID-19. Our quality adventure holidays already follow robust operating protocols however when trips resume you can expect:

  • extra pre-trip screening for travellers
  • all our guides following a strict response plan developed by our medical advisor
  • adjusted groups sizes where required
  • deep cleaning of vehicles, food preparation areas, sleeping areas and camp sites
  • stricter safety protocols on vehicle transfers
  • social distancing measures on the trail 
  • stringent hygiene procedures around camp cooking
  • vigilant monitoring of staff health, guides who have shown symptoms will not be leading trips

View our updated COVID-19 safety measures in more detail.


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*$0 Deposit Terms & Conditions:

  • Your online booking will be noted as a tentative booking until such time that we are able to determine the viability of operating the tour with the advertised services and for the safety of our travellers. 
  • On receipt of your booking we will provide a confirmation of your tentative booking and supply our specific pre departure information (trip notes and trip pre departure notes) for your selected trip. 
  • When a trip has been announced as operational following our review, you will be notified in writing. You will have 7 days to send a $400 per person deposit if your departure is more than 40 days before departure, or full payment if your departure is within 40 days of departure. If however your circumstances have changed and you are unable to commit to the departure, there is no obligation for you to proceed with the payment. 
  • The full booking terms and conditions that you agreed to upon registering online, will come into effect once you have made a payment. 
  • Should you fail to pay the deposit or balance payment within the stated 7 day timeframe, it will be assumed you do not wish to continue with the booking and you will forfeit your place on the tour. 
  • Should any additional deposits be required at the time payments are required, such as for securing permits, you will be notified of their availability and required to pay the additional deposit amount at the same time as the above clause states.  
  • For trips which require special permits that are booked through 3rd parties it should be noted that under this offer we are unable to lock in the permit at the time of receiving your booking as funds are required to secure the same. 
  • If we are unable to secure a permit for you at the time a trip is called ‘operational’ we will advise you and provide you with alternative departures where permits are still available.  
  • If booking flights or pre or post tour accommodation, please check the conditions with those suppliers carefully to ensure they are refundable or transferrable in the event that the tour you have tentatively booked for is not able to be operated. 
  • Passengers with existing bookings may not apply this offer retrospectively to their bookings. 
  • Trips are subject to availability and trips reaching minimum numbers to depart.
  • While our website may have said that the trip is guaranteed, this is on the basis that we have sufficient people booked under this offer for your future departure to operate, but until such time that we have announced the trip as operational, you should acknowledge the trip is still subject to restrictions and may not operate as planned.
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